Shipping
We ship quickly.
Orders are typically prepared and shipped within 48 hours of purchase, excluding Sundays, postal holidays, severe weather, or circumstances outside our reasonable control.
Shipping services, rates, tracking, and estimated delivery times depend on the marketplace where the item was purchased.
Once a package has been accepted by the shipping carrier, delivery timing is controlled by the carrier and cannot be guaranteed by Gathered Goods Co.
Please confirm that the shipping address on your marketplace account is correct before completing a purchase.
Tracking
When tracking is available through Vinted, eBay, Facebook Marketplace, or the shipping carrier, you’ll find it in the marketplace you used for the purchase.
Packaging
Vintage and secondhand pieces are packed with care appropriate to the item.
Please keep the original packaging until you have inspected the item and any possible shipping issue has been resolved.
Returns
We want you to feel good about the pieces you bring home.
Because Gathered Goods Co. sells through several third-party marketplaces, returns are governed first by the return and buyer protection rules of the marketplace where the item was purchased.
Start any return request or problem report directly through the marketplace you used.
Vinted purchases
Vinted purchases are subject to Vinted’s current Buyer Protection, refund, return, and dispute policies.
Report qualifying problems through Vinted within the time period Vinted requires.
eBay purchases
eBay purchases are subject to the return policy shown on the individual eBay listing and any applicable eBay buyer protection rules.
If the individual listing accepts returns, Gathered Goods Co. will follow the terms stated on that listing.
Facebook Marketplace purchases
Return eligibility for Facebook Marketplace purchases depends on:
- how the item was purchased
- the individual listing
- any applicable Meta purchase protection
- the marketplace rules that govern that transaction
Handle return or refund requests through the process connected to the original transaction.
Return condition
Unless the marketplace requires otherwise, returned items should be:
- in the same condition in which they were received
- unworn or unused beyond reasonable inspection
- free from new stains, odors, damage, or alterations
- returned with any accessories, tags, or components originally included
- packed securely for return shipment
Vintage wear or condition characteristics that were clearly disclosed in the original listing are not considered newly discovered damage.
Change-of-mind returns
When the marketplace listing permits a change-of-mind return, the return terms shown on that listing apply.
Unless the marketplace or listing provides otherwise, the buyer may be responsible for return shipping for a change-of-mind return.
Damaged or incorrect items
If an item arrives damaged or materially different from its listing, please report the issue through the marketplace as soon as possible.
It helps to include photographs of:
- the item
- the affected area
- the shipping box or mailer
- internal packaging
- any visible carrier damage
Please keep all shipping packaging until the issue has been resolved.
Refunds
Approved refunds are processed through the marketplace where the purchase was completed.
Whether original shipping or return shipping is refunded depends on:
- marketplace policy
- the individual listing
- the reason for the return
- the circumstances of the transaction
More questions? See the FAQ, how buying works, or our guide to checking a vintage piece before you buy.